{"id":32691,"date":"2021-12-02T10:35:12","date_gmt":"2021-12-02T10:35:12","guid":{"rendered":"https:\/\/tintas2000.pt\/home\/?page_id=32691"},"modified":"2023-01-24T12:56:32","modified_gmt":"2023-01-24T12:56:32","slug":"envio-e-devolucoes","status":"publish","type":"page","link":"https:\/\/tintas2000.pt\/home\/envio-e-devolucoes\/","title":{"rendered":"Envio e devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32691\" class=\"elementor elementor-32691\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de43a2f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de43a2f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4317702\" data-id=\"4317702\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11a70f1 elementor-widget elementor-widget-heading\" data-id=\"11a70f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">envio e devolu\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da22251 elementor-widget elementor-widget-text-editor\" data-id=\"da22251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TINTAS 2000 &gt; ENVIO E DEVOLU\u00c7\u00d5ES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8cd546 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8cd546\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c8286dd\" data-id=\"c8286dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ef4aa81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef4aa81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1ec1049\" data-id=\"1ec1049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb8e924 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none purchaseHistory elementor-widget elementor-widget-nav-menu\" data-id=\"fb8e924\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-fb8e924\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32684\"><a href=\"https:\/\/tintas2000.pt\/home\/como-comprar-online\/\" class=\"elementor-item\">Como comprar online<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32690\"><a href=\"https:\/\/tintas2000.pt\/home\/tudo-sobre-a-minha-encomenda\/\" class=\"elementor-item\">Tudo sobre a minha encomenda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32696\"><a href=\"https:\/\/tintas2000.pt\/home\/envio-e-devolucoes\/\" class=\"elementor-item\">Envio e devolu\u00e7\u00f5es<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32702\"><a href=\"https:\/\/tintas2000.pt\/home\/a-minha-conta\/\" class=\"elementor-item\">A minha conta<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-fb8e924\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32684\"><a href=\"https:\/\/tintas2000.pt\/home\/como-comprar-online\/\" class=\"elementor-item\" tabindex=\"-1\">Como comprar online<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32690\"><a href=\"https:\/\/tintas2000.pt\/home\/tudo-sobre-a-minha-encomenda\/\" class=\"elementor-item\" tabindex=\"-1\">Tudo sobre a minha encomenda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32696\"><a href=\"https:\/\/tintas2000.pt\/home\/envio-e-devolucoes\/\" class=\"elementor-item\" tabindex=\"-1\">Envio e devolu\u00e7\u00f5es<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-32702\"><a href=\"https:\/\/tintas2000.pt\/home\/a-minha-conta\/\" class=\"elementor-item\" tabindex=\"-1\">A minha conta<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5c04c6d\" data-id=\"5c04c6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f46ae53 elementor-widget elementor-widget-toggle\" data-id=\"f46ae53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Devolu\u00e7\u00f5es<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2561\"><p>A Tintas 2000 reserva-se o direito de n\u00e3o fazer devolu\u00e7\u00f5es de tintas de cor, tendo em conta que os pedidos de cores s\u00e3o da responsabilidade do cliente, exceto se se verificarem erros de afina\u00e7\u00e3o origin\u00e1rios da f\u00e1brica e que tal possa ser devidamente comprovado. <br \/><br \/>1. Qualquer contrato de encomenda realizado atrav\u00e9s da &#8220;Tintas 2000&#8221; pode ser livremente resolvido pelo &#8220;Utilizador&#8221; no prazo de 14 dias a contar da data do pedido ou da rece\u00e7\u00e3o da encomenda, conforme o disposto no artigo 6\u00ba Decreto-Lei n.\u00ba143\/2001 de 26 de abril e republicado pelo Decreto-Lei n.\u00ba 82\/2008 de 20 de Maio, e cuja leitura n\u00e3o se dispensa.<br \/><br \/>2. Para efeitos do n\u00famero anterior, o &#8220;Utilizador&#8221; dever\u00e1 comunicar \u00e0 &#8220;Tintas 2000&#8221; no prazo indicado essa sua pretens\u00e3o de resolver o contrato, de forma inequ\u00edvoca, e sempre por escrito, ficando com obriga\u00e7\u00e3o, no mesmo prazo, de proceder \u00e0 devolu\u00e7\u00e3o da encomenda \u00e0 &#8220;Tintas 2000&#8221;, caso a mesma j\u00e1 lhe tenha sido enviada ou entregue, devendo para o efeito contactar o nosso servi\u00e7o de apoio ao cliente atrav\u00e9s do e-mail lojaonline@tintas2000.pt.<br \/><br \/>3. O processo de devolu\u00e7\u00e3o \u00e9 simples, variando conforme a proveni\u00eancia, pelo que o &#8220;Utilizador&#8221; dever\u00e1 contactar previamente a &#8220;Tintas 2000&#8221;, atrav\u00e9s da morada Zona Industrial Maia I &#8211; Rua Joaquim Silva Vicente &#8211; 4470-434 Maia ou atrav\u00e9s do e-mail lojaonline@tintas2000.pt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como posso alterar o endere\u00e7o para a entrega da encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2562\"><p>Para alterar o endere\u00e7o de entrega deve iniciar sess\u00e3o e nos seus dados pessoais colocar a morada pretendida. Note que esta altera\u00e7\u00e3o s\u00f3 ser\u00e1 v\u00e1lida para encomendas realizadas ap\u00f3s esta modifica\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como sei que a encomenda foi enviada?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2563\"><p>Ap\u00f3s ter efetuado o pagamento da encomenda receber\u00e1 um e-mail de confirma\u00e7\u00e3o do pagamento e com a informa\u00e7\u00e3o de que a sua encomenda se encontra em processamento. Ap\u00f3s confirma\u00e7\u00e3o de pagamento, por parte da Tintas 2000, ser-lhe-\u00e1 enviado um e-mail de que a encomenda ir\u00e1 ser expedida, pelo que a partir dessa data dever\u00e1 contar 3 dias \u00fateis para a entrega da mesma. Dever\u00e1 garantir que algu\u00e9m estar\u00e1 dispon\u00edvel para receber a sua encomenda em local por si indicado entre as 9h e as 19h. \u00c9 importante que coloque o seu contacto telef\u00f3nico para que a transportadora o possa contactar, se necess\u00e1rio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2564\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2564\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ainda n\u00e3o recebi a minha encomenda<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2564\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2564\"><p>Confirme por favor se todos os dados que inseriu se encontram corretos, se o prazo indicado para rece\u00e7\u00e3o da encomenda j\u00e1 foi ultrapassado e se o pagamento foi feito atempadamente e com os dados fornecidos pela Tintas 2000. Verifique ainda se se encontrava algu\u00e9m na morada indicada no dia em que deveria ter recebido a encomenda. Podem existir atrasos no envio dos produtos, e devido a servi\u00e7os externos de despacho, nomeadamente as empresas de transporte com as quais a Tintas 2000 trabalha.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2565\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2565\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O que fazer em caso de problemas com a entrega da minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2565\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2565\"><p>No caso de n\u00e3o ter identificado nenhuma anomalia com os passos indicados entre em contacto com a Tintas 2000, indicando o n\u00famero da encomenda e a descri\u00e7\u00e3o do problema, atrav\u00e9s do e-mail lojaonline@tintas2000.pt. <br \/><br \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2566\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2566\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">A Tintas 2000 faz envios internacionais?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2566\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2566\"><p>N\u00e3o. A loja online destina-se apenas a transa\u00e7\u00f5es comerciais no territ\u00f3rio portugu\u00eas (Portugal Continental e Ilhas). <br \/><br \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2567\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2567\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Qual o prazo de entrega de uma encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2567\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2567\"><p>As encomendas s\u00e3o expedidas em 3 dias \u00fateis, no caso de Portugal Continental; em rela\u00e7\u00e3o \u00e0s ilhas, caso o transporte seja via a\u00e9rea o prazo de entrega \u00e9 de 3 dias \u00fateis, sendo por via mar\u00edtima ser\u00e1 de 6 dias \u00fateis, em ambas as situa\u00e7\u00f5es, ap\u00f3s confirma\u00e7\u00e3o do pagamento e caso exista disponibilidade de stock. Caso contr\u00e1rio, o cliente ser\u00e1 avisado por telefone ou e-mail.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2568\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2568\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como reportar um atraso de entrega?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2568\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2568\"><p>Ap\u00f3s receber o email de confirma\u00e7\u00e3o de envio da encomenda e esta n\u00e3o tiver chegado em 3 dias \u00fateis para Portugal Continental e 6 dias \u00fateis para as ilhas, ap\u00f3s boa cobran\u00e7a, deve contactar-nos via email: lojaonline@tintas2000.pt. Nota: Dever\u00e1 indicar sempre o n\u00famero da sua encomenda. No caso de extravio da encomenda ou impossibilidade de entrega ao destinat\u00e1rio, o servi\u00e7o de dete\u00e7\u00e3o de anomalias pode demorar 14 dias \u00fateis a confirmar a ocorr\u00eancia, durante este per\u00edodo nenhum reembolso \u00e9 efetuado.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2569\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2569\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Onde posso receber a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2569\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2569\"><p>A encomenda poder\u00e1 ser entregue no local que desejar. Para tal quando estiver a processar a encomenda, na sec\u00e7\u00e3o \u201cDados de envio\u201d, coloque a morada pretendida. Ter\u00e1 que garantir que na morada por si indicada ter\u00e1 algu\u00e9m dispon\u00edvel para receber a encomenda entre as 9h e 19h.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-25610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como devo proceder se n\u00e3o tiver disponibilidade para receber a encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-25610\"><p>No caso de n\u00e3o se encontrar dispon\u00edvel para rececionar a sua encomenda, disp\u00f5e de 3 dias para manifestar o seu interesse numa nova tentativa de entrega. Ap\u00f3s este prazo a Tintas 2000 considera tal ato como uma manifesta\u00e7\u00e3o de vontade de resolu\u00e7\u00e3o do contrato, sendo a encomenda cancelada e devolvida ao armaz\u00e9m. Para mais informa\u00e7\u00f5es entre em contacto connosco atrav\u00e9s do e-mail lojaonline@tintas2000.pt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-25611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00c9 poss\u00edvel comprar online e ir levantar a encomenda a uma loja Tintas 2000?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-25611\"><p>As encomendas online seguem o seu trajeto espec\u00edfico. Assim sendo n\u00e3o \u00e9 poss\u00edvel fazer o levantamento do material numa loja f\u00edsica Tintas 2000. A encomenda ser\u00e1 entregue atrav\u00e9s de transportadora no local definido.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-25612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quanto vou pagar de despesas de envio?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-25612\"><p>Para Portugal Continental o valor do transporte para compras inferiores a 10\u20ac \u00e9 de 3.46\u20ac, acima deste valor o transporte \u00e9 gratuito.<br \/>Para as Ilhas o valor do transporte para compras inferiores a 250\u20ac \u00e9 de 24,39\u20ac, acima deste valor o transporte tem o valor de 40,65\u20ac.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25613\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-25613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">A morada de fatura\u00e7\u00e3o deve ser igual \u00e0 morada de expedi\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-25613\"><p>N\u00e3o necessariamente. Se desejar, pode escolher uma morada de fatura\u00e7\u00e3o diferente da morada de expedi\u00e7\u00e3o. S\u00f3 tem que a inserir no campo indicado para esse efeito.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25614\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-25614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Qual o prazo para efetuar uma troca?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-25614\"><p>O prazo para qualquer troca ou devolu\u00e7\u00e3o \u00e9 de 14 dias a contar da data de rece\u00e7\u00e3o da encomenda.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f55f5d chat elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f55f5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5babf7d\" data-id=\"5babf7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5903367 elementor-widget elementor-widget-image\" data-id=\"5903367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tintas2000.pt\/home\/wp-content\/uploads\/2021\/03\/chat.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>envio e devolu\u00e7\u00f5es TINTAS 2000 &gt; ENVIO E DEVOLU\u00c7\u00d5ES Devolu\u00e7\u00f5es A Tintas 2000 reserva-se o direito de n\u00e3o fazer devolu\u00e7\u00f5es de tintas de cor, tendo em conta que os pedidos de cores s\u00e3o da responsabilidade do cliente, exceto se se verificarem erros de afina\u00e7\u00e3o origin\u00e1rios da f\u00e1brica e que tal possa ser devidamente comprovado. 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32691","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Envio e devolu\u00e7\u00f5es - Tintas 2000<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tintas2000.pt\/home\/envio-e-devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Envio e devolu\u00e7\u00f5es - Tintas 2000\" \/>\n<meta property=\"og:description\" content=\"envio e devolu\u00e7\u00f5es TINTAS 2000 &gt; ENVIO E DEVOLU\u00c7\u00d5ES Devolu\u00e7\u00f5es A Tintas 2000 reserva-se o direito de n\u00e3o fazer devolu\u00e7\u00f5es de tintas de cor, tendo em conta que os pedidos de cores s\u00e3o da responsabilidade do cliente, exceto se se verificarem erros de afina\u00e7\u00e3o origin\u00e1rios da f\u00e1brica e que tal possa ser devidamente comprovado. 1. 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